Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Visa, Mastercard, Discovercard, Paypal
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included in the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be
found
here
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly and there are no contracts.
Q. How long does it take to setup my account?
A. Your account will be setup automatically and usually within 15 minutes of
ordering.
Q. Are
there any hidden costs, or setup fees?
A. No there are no hidden costs and no setup fees.
Q. Do
you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access. You are still able to unzip files on the server using our file
manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. What
name servers do I point my domain name to?
A. ns1.superbwebhost.com / ns2.superbwebhost.com
Q. How long does it take to get my domain working?
A. It usually takes 24-72 hours for a domain to fully propagate.
Control panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cpanel/
Q. Where do I go to login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a place to manage
and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the the public_html folder.
Q. Why doesn't my ftp password change when I change
my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
E-mail
Q. How do I create email accounts?
A. To create an email account, login to your control panel, Click Mail
Manager, then click
add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. http://www.yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde,
neomail or squirrel mail?
A. Login to the email program you prefer to use. Copy the entire
URL from your address bar.
Login to your Cpanel and
create a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get
them to work?
A. Please make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your Cpanel and click MySQL Databases. After your database
is created you can manage it from phpmyadmin. This can be found at the
very bottom of the MySQL page.
Billing
Q. How
do I get the initial 30 day money back guarantee?
A. Simply email us your username, password, and why you wish to cancel
within thirty days, and we will process your refund in about 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically
be deducted from your credit card.
Q. How do I stop billing?
A. If you wish to close your account simply send email to
suppport@superbwebhost.com with domain name, your username,
password, and why you wish to cancel. Please also include in your
email the following statement: I give
you permission to delete my website and all of it's content."
Your account will be deleted within 24 hours of receipt of the email.
You may also login to your Client Area and request account
cancellation from there.
SSL's (Private & Shared)
Q. What is the
difference between shared SSL and private SSL?
A. A shared SSL
displays as https://ip/~yourusername/ n the address bar. A private SLL would display as https://www.yourdomain.com
in the address bar. Both provide 128-bit encryption.
Q. How do I purchase
a private SSL from you and what type is it?
A. We sell Comodo 128 bit certificates for $95
per year and include
free installation. To purchase an SSL from us, please complete our
secure
online order form.
Q. Can you tell me a
little about Comodo SSL's?
A. Comodo SSL's are trusted by over 99.3% of internet browsers (equal
to Verisign and Thawte certificates). The only difference between one
ssl type and another is the browser recognition. You can rest assured
the Comodo SSL certificates we our selling are among the highest
browser recognition in the industry. To name a few of the browsers..
all Internet Explorer 5.00 and above, Netscape 4x and above, AOL 5 and
above and Opera 5 and above and comes pre-installed with all Windows
98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5, Mac OS 9.x,
Mac OS X operating systems.
Q. What's the path to
the free shared SSL?
A. We need to activate
the shared SSL on each site manually that will require it.
Q. I'm going to
purchase my own SSL what do I need to know?
A. Our servers are Apache + Mod SSL If you require installation
assistance from us, there will be a $30.00 installation fee. We
will need both the key and the csr. You will also need a dedicated ip address which can be purchased by contacting us at
support[at]superbwebhost[dot]com.
Q. How do I transfer
a SSL?
A. Every place that
sells SSL's has a different transfer procedure. Please inquire with
the supplier
you purchased it from for accurate transfer instructions.
Subdomains
Q. READ THIS BEFORE
SETTING UP A SUBDOMAIN!
A.
To create a sub domain cpanel asks for the name you wish to use. MAKE
SURE the subdomain name you give it doesn't have a folder already
named that name. If it does the sub will not work. Example... I want
to create the subdomain test.superbwebhost.com.com so my sub name is going to
be test. If I already have a folder in my ftp named 'test' I need to
delete it, or rename it to something different before I create the subdomain with the test name from cPanel.
Q. What is a subdomain?
A. www.domain.com is a
domain name. A subdomain is anything that replaces the www in a domain
name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.
Addon Domains
A. An addon domain is a
fully functional domain that will work out of a folder in your main
sites ftp.
Q. READ THIS BEFORE
SETTING UP AN ADDON DOMAIN!
You cannot create an
addon domain if your dns hasn't proprograted to the server already. So
after you change the sites dns you are trying to add you will need to
wait 24-48 hours before attempting to create your addon domain.
A. There are three
fields cpanel asks for when creating an addon domain.
1.
"New Domain Name:" You will put in the newdomain.com do not put www
in the name!
2.
"Username/directory/subdomain Name:" This will be the folder cpanel
creates in your main accounts ftp. MAKE SURE that the name you give it
doesn't already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account named chris
already. If you do and still try creating the username for the addon
domain to be chris you will mess a lot of things up!!!
3. "Password:"
fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a
subdomain by creating the folder within your main sites ftp. Please
ignore this! It is a fully functional domain name. It is only called a
subdomain when in fact it is an addon domain.
